FAQ

Frequently Asked Questions

Orders

How do I place an order?

Browse our store, choose your favorite items, customize your order if applicable, add items to your cart, and complete checkout. It’s quick and easy.

Can I change or cancel my order?

We begin processing orders quickly. If you need to make a change or cancel an order, please contact us as soon as possible through our Contact page or chat. We’ll do our best to help before production begins.

Shipping

Where do you ship?

We currently ship within the United States.

How long does shipping take?

Most orders are processed within 3–7 business days. Shipping times vary based on carrier and destination.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Returns & Exchanges

What is your return policy?

Please visit our Returns & Refund Policy page for full details. Because many of our items are custom-made, some products may be final sale.

Payments

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and additional payment options that may appear at checkout.

Products

What are your koozies made of?

Our koozies are made to help keep drinks cold while adding fun style and personality. Materials may vary by product. Please check each product page for specific details.